Spa Supervisor

A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.

What will I be doing?

As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

Ensure client experience is proficient including bookings, payments, and consultation cards

Interact and communicate effectively with clients, members, team members, guests, and management team

Ensure team works to meeting department sales targets and ensure that sales are recorded accurately

Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

Comply with hotel security, fire, and health and safety regulations What are we looking for?

A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Experience working in the spa industry

Relevant qualifications for the role

Positive attitude

Good communication skills

Committed to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Passion for customer service

Relevant qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time