IT Support Desk Technician

Onsite Support Technician

Candidate must live in the State of Florida

TEWS has an immediate need for a IT Support Desk Technician to handle Level II support. The ideal candidate will have the following experience:

Associate's or Bachelor's Degree in Computer Science or Information Systems, or equivalent work experience.

One year of IT work experience as a Service Desk Technician

Any Microsoft, Apple or ITIL Certification, preferred

Experience with set up, configuration, and support of specific business application packages including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Human Resource Information Systems (HRIS)

The IT Support Technician provides 2nd tier support and configuration for packaged and custom applications with the organization. Specifically, the Technician implements and supports technology systems for business applications.

Provide set up and configuration of applications

Provide 2nd tier support for business applications within the enterprise

Develop recommendations for enhancing approaches for software support service

Develop and manage effective working relationships with other departments, groups and personnel with whom work must be coordinated or interfaced

Analyze performance of programs and takes action to correct deficiencies

Provide a minimum of weekly status report updates for current projects

Provide consultation for the evaluation of packaged applications

Provide the implementation, configuration and deployment of new packaged software application

Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others #ZIP