Salesforce Technologist

The Role:

You will be responsible for proactively supporting our customers for a wide range of scenarios including defining business process, analyzing requirements, implementing in the salesforce.com platform and driving business process improvements for our clients.

Responsibilities:

Leverage technical expertise to configure salesforce.com instances

Work directly with team members and business to understand corporate vision and requirements, and translate them into appropriate technical specifications

Participate in business solution design sessions with key stakeholders to understand current business process and identify business pain points and objectives

Critically evaluate information gathered, reconcile conflicts, translate high-level information into details, and distinguish user requests from the underlying true need

Develop and configure a multitenant, distributed application using Salesforce technology

Assisting users with questions, providing support, and adoption of the platform

Providing timely and effective solutions to technical complexities and challenges

Provide information around best practices in the CRM, ERP and business process space

Support data migration activities

Keep updated of Salesforce releases, features and best practices. Make recommendations relating to implementation and change management

Perform quality assurance testing as required

Qualifications:

Post-Secondary education in Computer Science, Business Administration or equivalent training/ experience

2+ years of building experience on the Salesforce.com platform

Strong experience with designing Flows and Automations within salesforce.

Ability to listen to business requirements and pain points and be able to document and prototype solutions.

Strong analytical skills, ability to meet tight deadlines, while working in a fast-paced environment

Proven ability to design and optimize business processes

Can effectively communicate technical issues in non-technical terms to stakeholders

Well versed in Salesforce products and industry best practices related to design, development, testing, business processes, workflow, reporting and sustainment of the system

Salesforce.com Certifications (Admin, Sales Cloud, Service Cloud, and/or Developer)

Nice to haves:

Experience with consulting or with an implementation team.

Understanding of XML, SQL, SOQL, and enterprise application integration

Integration experience: ETL tools, various integration endpoints (CRM, RDBMS end points, ERP)