Customer Service Representative (Bilingual English/Chinese)

Background & Purpose of the Job

Vitasoy International is a leading manufacturer and distributor of plant-based beverages and food listed on the Hong Kong Stock Exchange (HK0345). Established in 1940 by Dr Kwee-seong Lo, we promote sustainable nutrition through our high-quality product portfolio, integrating social responsibility into our business and contributing to the communities that we serve via nutrition -based education programmes. We currently have more than 7,000 employees on the ground in our corporate offices across Hong Kong, Mainland China, Australia, Singapore, the Philippines and North America. Vitasoy USA was founded in 1978 and is accredited as one of the first companies to introduce soymilk to North America. Since then, we have established ourselves as Vitasoy North America, and moved our headquarters to Toronto, Canada and manage our brand portfolios across the US and Canada markets. Our two major brands are VITASOY, nutritious soy and other plant-based beverages, and VITA, tea and other ready to drink beverages.

As the Customer Service Representative, you will have the opportunity to explore the magic of supply chain and logistic industry. You will be liaising between export team who based in HK and distributors who located throughout North America. You will be thrilled about being surrounded by iconic VITA drinks and supportive coworkers. The experience of working with us brings a wide range of learning and skill development, additionally, challenges and opportunities will come along to keep you growing.

You will be reporting directly to Customer Service Supervisor for Vitasoy North America. You will be required to be in our North York office Monday – Friday when first starting and will transition to a hybrid (in-office and work from home) model based on your manager’s discretion after the probation period.

What You’ll Do

Reporting to the Customer Service Supervisor, the Customer Service Representative will be responsible for the following duties:

and process customer orders and ensure accurate and timely data entry into our inventory management system

manage current orders and customer information, ensure the information be verified and updated

exceptional customer service, identify and assess customers’ needs to achieve satisfaction

and trace order and shipments as required, keep the appropriate departments and customers updated

and maintain relevant documentation for customs and duties accurately and efficiently

closely with Sales & Marketing Teams for any order related inquiries, e.g. provide shipping details, coordinate on production planning etc.

duties as may be assigned from time to time based off departmental needs

Who You Are

execute and put plans into motion without delay. You can work closely with cross-functional teams to ensure consistent and flawless execution of our orders. You will be taking care of inquiries from our customers and have them answered quickly and appropriately.

are concentrated and flexible.You are the bridge connecting customers and companies.

are a great data handler. You understand the importance of data accuracy and you know how to enter data efficiently.

are a great team player.You are supportive and trustworthy when your team needs you.

are organized and great with numbers.You understand the importance of keeping accurate records and are accustomed to financial transactions.

What We’re Looking For

College diploma or bachelor’s degree in a relevant field

Detail oriented with the ability to prioritize and multitask

Strong organizational and time management skills required, including the proven ability to work accurately and efficiently

2+ years of related customer service, logistics or supply chain experience would be preferred

Strong computer skills using Microsoft Office suite including Outlook

High proficiency in Microsoft Office Excel

Excellent communication (verbal and written) and interpersonal skills

Fluent in English. Chinese preferred (Cantonese and/or Mandarin), but not required

Self-starter with a passion for collaborating with teammates to solve problems

Experience CPG, or Food and Beverages is an asset

Experience in SOS is an asset