Customer Advocate - Specialty

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page:

This is a service oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive strategies. To grow existing customer programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.

SHIFT: Monday - Friday

SALARY: $65K-$80K (Based on experience)

ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community

Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term

Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles

Product Management: load outs, inventories, quality-stains/damage, tape changes

Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application

Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books

Unload Truck: check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets

Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags

Truck Maintenance: timely communication of repairs, PM, accidents

Paperwork: work order preparation and follow-up, invoice accuracy (NOG billing), credits, collection requirements

MINIMUM QUALIFICATIONS:

Minimum of 3 years’ of experience within sales or a route sales role

Ability to lift 25 pounds on a frequent basis

Ability to drive commercial motor vehicle for up to 10 hours on a daily basis

High School Diploma or equivalent

Valid Driver’s License and Excellent Driving Record

Sense of direction/knowledge of area

Professional Appearance

Exceptional customer Service skills

Must have good communication skills

Required Competencies:

Be Respectful: Value all we come in contact with

Be Remarkable: Create a positive moment with every interaction

Be Safe: Keep ourselves and those around us safe

Be Honest: Be guided by truthfulness in all we do

Benefits:

Competitive pay

Medical, Dental, Vision

Pet, Legal, and Hospital Indemnity Insurance

401k (match)

Paid Time Off Package

Great company culture

Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.