Customer Service Representative

Job Description

Voice 8 System is looking for a customer service professional to join our team for our remote work. This person will drive customer satisfaction by providing outstanding customer service skills and maintaining extensive product knowledge.

This is a Contractor position.

You must be 18 years of age.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities for the position would be

Manage inbound customer communications - For a home security company

Consult on customer success - Provides answers to customers by identifying problems; researching answers; guiding customers through corrective steps

Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.

Track interactions in CRM - Record customer interactions in the internal system for cross-functional awareness and relationship development.

Requirements for the position

High school diploma

Computer

USB VoIP Headset is required

Windows 11 Supported

1 year of proven experience in supporting client success (on the phone or in person)

Excellent written and verbal communication skills

Ability to address complaints and issues with effective solutions and a positive attitude

Passion for delighting customers with above-and-beyond service

Excellent time-management and prioritization skills

Great with time management

Voice 8 System is dedicated to helping people work from home while enjoying life.

Our Customer Service Representatives enjoy a work culture that promotes work-life balance

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