Experienced Payroll Account Manager

Job Description

Are you a problem solver and self-motivated? Do you have outstanding customer service and technical skills? Are you looking for a new opportunity with a fast-growing company? If so, this may be the position for you. GTM Payroll Services is a full-service provider of human capital management (HCM) solutions on the isolved platform and we are seeking an Account Manager to join our growing service team. The position of Account Manager serves as an integral component to GTM. This position is primarily responsible for providing high touch customer service, communicating effectively both verbally and in written form with clients, performing payroll processing, and HCM system support. Our Account Managers are comfortable utilizing and speaking technology, are multi-taskers by inputting, setting up payroll deductions, earnings, garnishments, levies and generating reports. Our Account Managers create and maintain effective working relationships with accountants, bookkeepers, insurance brokers, HR professionals and other professional contacts.

GTM offers an extremely comprehensive benefits package including:

Medical

Dental

Vision

Concierge Medical Service

401k with company match

Life Insurance

Generous paid time off policy

Birthdays off

Floating holidays

Dependent care back-up service

Casual Fridays

Monthly happy hours and wellness events

Holiday and summer events, and much more!

Your day-to-day:

Maintain dedicated relationships with high level GTM clients

Responsible for all aspects of quality service for assigned local business clients

Contact and assist clients in all areas of payroll processing on a multi-faceted HCM system

Provide software training and support on Payroll, Time and Labor and HRIS systems

Maintain knowledge of GTM services and ensure that our clients are maximizing their value from each of our products and services

Understand the business needs of our clients and research and resolve challenges Partner with the New Accounts team to ensure a smooth transition and onboarding of new clients

Work collaboratively with team members to meet daily, monthly and quarterly, goals

Track client touchpoints and provide timely feedback to the management team regarding service failures or customer concerns, as well as potential process improvements

What we're looking for:

Analytical thinker who possesses a service mindset and a passion for delivering exceptional service support across a client's lifecycle

Ability to understand a problem and develop multiple approaches to solving the issue in an efficient and timely manner

Mastery in working with numerical data and making arithmetic calculations rapidly

Ability to learn the intricacies of complex payroll accounts

Ability to learn and work on the isolved payroll platform

Excellent written and verbal communication skills

Strong time management skills and the ability to prioritize and handle multiple concurrent projects

Extremely detail oriented

Thrive while overcoming challenges within a fast moving, team oriented environment

Demonstrate technical skills and product knowledge in areas of payroll, payroll taxes, human resources, worker's compensation, benefits administration and unemployment management

Solution-oriented attitude with an emphasis on follow up and follow through

Build trusting relationships with your client base and maintain a high rate of client retention

Positive attitude, dependability, professionalism and integrity

Collaborative approach to decision making with the Implementation team

Minimum Qualifications:

4-year degree or equivalent education and business experience

Minimum of 1 year experience working in and supporting clients on the isolved HCM platform

Specific experience working in Evolution is a plus

FPC or CPP is preferred