Customer Service Representative

Job Description

In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers homes. At Mr. Rooter, we love what we do, and we believe in it. Its not just plumbing to us, but a philosophy applied to every area of our lives. Its just the plumbing thats made us famous.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner

Prioritize and coordinate the scheduling of services

Coordinate delays in schedule with customers and service technicians

Use customer development techniques to solicit work through phone, email, mail and personal customer contacts

Perform other duties as needed which may include cross-training in related positionsJob Requirements:

Minimum two years admin experience

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive attitude

Team player who can work independentlyBenefits: Benefits package varies by location