BDC/Call Center Agent

Job Description

Jim Coleman Toyota is hiring a BDC Agent!

Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you! We provide opportunity for growth and advancement.

BDC Representative Duties and Responsibilities

Serves customers by providing information and schedule appointments

Attracts potential customers by making phone calls and emails.

Maintains customer records and update online leads.

Prepares product report by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Perform other duties as assigned by management

Requirements

Excellent people skills

Excellent telephone skills

Task oriented

Team player

Strong computer skills

Integrity

Strong work ethic and self-motivation

Automotive Knowledge a plus

Experience:

Dealership call center or business development preferred (not required)

Telephone marketing or sales

Office reception or retail counter

Applicants have rights under Federal Employment Laws:

Family & Medical Leave Act (FMLA):

Equal Employment Opportunity (EEO):

Employee Polygraph Protection Act (EPPA): eppac.pdf (dol.gov)