Service Technician - Powertrain Components

Job Description

Job Purpose / Performance Outputs:

Provides product service including trouble-shooting for mechanical, electrical and hydraulics and repairs

of such.

Essential Functions Performed: (Other functions/tasks may be required besides those listed)

· Performs unit failure analysis

· Orders required parts for repair work, unit testing, and unit painting

· Assists power products personnel in unit build-up, assemble, and disassemble

· Delivers, Installs, and Repairs equipment

· Develop a parts list for customer orders

· Occasionally orders parts

Core Job Competencies (skills, knowledge, abilities) Required:(Others may be required)

* Mechanical, electrical, and hydraulic aptitude and knowledge, capable of a wide range of troubleshooting,

* Blue Print reading capability

* Knowledge of equipment instrumentation and gages and testing processes

* Knowledge of required safety and housekeeping rules, guidelines, and policies

* Technical Translation of mechanical product and repair documents and customer and vendor specifications

* Communication skills, verbal and listening, and phone skills

* Interpersonal skills

* Decision-making skills in selecting appropriate service needs and applications

* Negotiation skills with customers on service requirements and assisting with inside sales

* Behavior flexibility in dealing with both external customer situations and internal support staff

Minimum Education Level, Type, Certification :

High School Diploma

Tech School Graduate

Specific Experience - Amount and Type:

3 years of mechanical repair experience and 2 to 3 years of experience in servicing customers

JOB CONDITIONS / REQUIREMENTS - Hours, Travel, Physical, Tools, etc.:

24-hour on-call to customer needs

Travel, including overnight travel

Product repair certifications

Valid driver's license

Varying hazardous job conditions and safety apparel required

Company Description

Great Lakes Power is a full-line distributor, manufacturer, and rebuilder of power transmission products and accessories. The company is an authorized distributor and service center for Twin Disc, Dana Spicer, Funk Manufacturing, Wichita Clutch, and other leading off-highway power transmission equipment, manufacturers. Our 14 locations serve customers worldwide. For more information check out our website EEOC Employer: Benefits include healthcare, 401k, vacation, sick, and holiday pay