Real Estate Administrative Assistant

Job Description

Who are we looking for?

The Real Estate Administrative Assistant is an individual who is outgoing, capable of balancing independent work and working with people, and is optimistic. They are confident in their communication skills and have a strong sense of urgency, but not at the expense of quality. In addition, they demonstrate daily the knowledge, attitude, skills and habits of a high achiever who is committed to putting clients first and doing the right thing. The Administrative Assistant must be adaptable to change while adhering to deadlines and rules and must provide exceptional customer service.

What will you do?

· Create the highest quality listing for each property while providing exceptional customer service with the clients throughout the entire process.

· Handle customer and agent inquiries and calls while maintaining a high standard of service.

· Maintain the customer database, properties, and listing checklists in our CRM.

· Create customer loyalty through high quality interactions at each step and ensure that all listing clients are introduced to Referral Program before the listing goes under contract.

· Keep the lead agent informed regarding problems or issues that have been handled or need support, while being responsible for ensuring completion.

· Other duties as assigned.

Primary Duties and Responsibilities:

● Work and learn in necessary real estate software

● Create listing presentation and appointment folders as well as listing paperwork.

● Consult and coordinate/schedule with Sellers and vendors on photos, staging, repairs, cleaning, signage, access requirements, open houses, etc.

● Build listing in MLS system to include photography selection, description & details at a high level while adhering to all compliance requirements of the brokerage.

● Manage showing system & instructions for each listing, as well as all feedback provided to sellers.

● Handle any changes or updates that need made in MLS: price change, status change, etc.

● Communicate by phone with all listing clients on at least a weekly basis.

● Answer phones during business hours

Key Qualities/Skills:

● Extreme attention to detail and accuracy.

● Great communication skills both written and oral. Creative writing skills a plus!

● Provide excellent customer service skills.

● Not afraid to pick up the phone!

● Self-starter and able to work well independently while still being a team player.

● Strong work ethic and commitment to the team.

● Can accept direction from multiple people in a fast-paced environment.

● Able to set priorities, plan, organize tasks and complete tasks on time.

● Flexible and able to adapt to changes, can assess problems and utilize problem-solving skills.

● Strong follow-through, ownership, and accountability.

● Ability to learn new processes, procedures, and skills quickly with an eagerness to learn.

● Desire to exceed customers’ and agents’ expectations.

● Can consistently set goals and strive to achieve them.

● Willingness to learn scripts and dialogues.

● Confident in their own value and abilities.

● Ambition in life and with a desire to grow.

● Willing to seek the answer when you don’t know something.

● Passion for real estate a plus!

Who are we?

The Sand Dollar Home Team is a real estate team based out of Englewood, FL with Keller Williams Realty Gold. We serve all of Charlotte County and most of Sarasota County, including Englewood, Venice & North Port. Our mission is to provide the utmost professional and personal service with attention to customer’s individual needs. Our Team is driven by technology and innovation with a purpose, and our diversified skills and backgrounds complement each other as we deliver the ultimate customer experience. Our consulting, communication and negotiating skills allow us to provide a thorough understanding of customer needs while our service first approach helps our customers realize their goals.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.