Security Assistant Shift Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers

operational goals and monitors achievements of performance and profit objectives.

• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

• Enforce internal control policies and procedures

• Enforce underage gambling and drinking laws

• Maintains safety and inspection reports for the property.

• Conduct regular security post inspections

• Prepare security incident reports and maintain security logs.

• Reports guest and team member concerns and complaints to manager.

• Ensure security team members adhere to uniform dress and grooming standards consistent with department and

company standards.

• Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies.

• Responsible for supporting compliance to departmental budgets.

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with

department and company standards and programs. Ensures customer service standards are followed by all team

members and addresses issues as they arise.

• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company

standards

• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and

reporting potential issues to management.

• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.:

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or GED required; Associate's or Bachelor's degree preferred

• One to two years of Casino Security; or equivalent combination of education and experience.

• Must be proficient in Microsoft applications.

• Must have excellent organizational and communication skills.

• Ability to write reports and business correspondence.

• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a

diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

• Manages work procedures and expedites workflow.

• Provides coaching and counseling to team members.

LANGUAGE SKILLS

-Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and

procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may

also be required.

REASONING ABILITY

-Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability

to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

-Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto

insurance carrier.

-Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

-Employee must successfully pass TIPS and Title 31 courses.

PHYSICAL DEMANDS

-The physical demands described here are representative of those that must be met by an employee to successfully perform

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

-While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel

objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific

vision abilities required by this job include close vision, color vision, and peripheral vision.

-The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and

occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack,

crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

-The work environment characteristics described here are representative of those an employee encounters while performing

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions. The noise level in the work environment is usually moderate.

-Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.:

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY:

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Permanent