Senior Technical Product Manager - Tax Technology

Overview:

Chick-fil-A is looking for a Senior Technical Product Manager what will be accountable and responsible for two Tax product teams and solutions.

These two agile teams are a part of the Digital Transformation and Technology (DTT) organization and deliver a suite of APIs and multiple user-facing applications that establish the foundation of Chick-fil-A's enterprise tax systems and infrastructure relied upon daily by many products, systems, and teams.

This role will be focused on delivering maximum value to the organization through these products and will be collaborating with Software Engineers, Systems Analysts, Business Analysts, and Scrum Masters. This role requires a high level of autonomy and influence as you partner with others on the Agile team.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities:

Serves as the final authority representing the customer’s interests in sprint backlog prioritization and requirements discussions, setting all priorities for the team in alignment with the business stakeholder roadmap(s).

Works to maximize the business value delivered by the team in each development sprint and ensures the product is solving business problems.

Ensures that the product delivers and maintains a high degree of uptime, security, and quality.

Ensures that user stories, themes, and epics are written, refined, and clearly define a universal definition of done.

Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team.

Facilitates estimation sessions, backlog grooming efforts, and sprint reviews.

Coordinates user acceptance testing and all necessary external validation efforts.

Accepts stories after they are deemed complete by the development team.

Represents the team and their efforts to others within the organization.

Ensures cross-team and release requirements and dependencies are shared appropriately.

Develops and maintains strong and productive relationships with all DTT and business stakeholders.

Attends all team retrospectives and assists with driving continuous improvement across the team.

Manages all budget requirements of the Agile team.

Mentors other Product Owners and is seen as an expert and leader in the discipline of Product Ownership.

Responsible for managing the product backlog across multiple product teams.

Responsible for making strategic decisions regarding backlog refinement across multiple products and backlogs.

Minimum Qualifications:

Knowledge and/or experience with Agile development approaches and techniques

Experience in driving teams and management to decisions

Experience leading projects and technical teams

Experience with the Atlassian tool suite (Confluence, Jira, etc.)

Full understanding of separation of duties between Product Owner, Scrum Master, and Team roles in Scrum.

Preferred Qualifications:

Excellent organizational skills and attention to detail

Strong verbal and written communication skills

Excellent personal and relational intelligence

Demonstration of leadership and strong collaboration at all levels

Ability to quickly learn and comprehend technical systems

Self-starter who completes responsibilities with minimal supervision

Team player who is committed to both the team and the product

Strong decision-making skills with the ability to collaborate and make decisions in the gray

Creative thinker with a vision

Ability to manage effectively manage vendors

Strong analytical and problem solving skills

Strong interpersonal skills and desire to work collaboratively

Experience with AWS (EC2, Elastic Beanstalk, S3, Lambda, ECS, EKS, etc.)

Experience with Datadog, AWS CloudWatch or similar log capture tools

Experience with software/system design

Experience with UX/UI design

Experience with scripting and querying software languages (Python, SQL, etc.)

AWS Cloud Practitioner

Certified Scrum Product Owner (CSPO)

Advanced Certified Scrum Product Owner (A-CSPO)

Minimum Years of Experience:

5

Travel Requirements:

10%

Required Level of Education:

Bachelor's Degree

Preferred Level of Education:

Masters Degree

Major/Concentration:

Related Technical Field of Study (Computer Science, Engineering, IT systems, etc.)

Permanent