Hotel Operations Manager

Overview:

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

Responsibilities:

Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided

Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for all front desk operations team.

Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards, and development.

Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.

Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

Perform other duties as assigned

Qualifications:

EXPERIENCE, EDUCATION, AND CERTIFICATIONS:

SKILLS:

Working knowledge of hotel management system and operations.

Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.

Broad management and leadership knowledge of front office operations.

Ability to utilize guest service satisfaction performance metrics from Guest View, TripAdvisor, Yelp, etc.to generate action plans to address service opportunities.

Ability to influence others to accept practices and approaches related to hotel operations.

Excellent interpersonal skills to deal effectively with guests, management, employees, and other outside contacts.

Excellent customer service skills.

Able to lead and mentor a team.

Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.

Effective listening abilities and be able to make strong judgment call.

Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel.

Ability to effectively communicate in English, in both oral and written forms.

Technical knowledge and experience with property management system.

Ability to work varied shifts, including weekends and holidays

Additional Details:

PHYSICAL DEMANDS:

*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.

Permanent