Team Lead Cuentas por Cobrar

Line of ServiceAdvisory

Industry/SectorNot Applicable

SpecialismAssurance

Management LevelSenior Associate

Job Description & SummaryAs a Service Delivery Contact to Cash/AR Lead, you will be responsible for supervising and managing the C2C/AR team and working collaboratively with the Service Delivery Manager to execute successful delivery of C2C/AR functions. You will oversee the team that manages collections and accounts receivable processes, ensure timely and effective collection of outstanding receivables, handle escalated or complex collection cases, manage relationships and handling inquiries and discrepancies among other responsabilites.

To support the team and the Service Delivery Manager, you will need to demonstrate thorough abilities and/or a proven record of success in understanding financial transaction flow and impacts to operations, as well as process redesign resulting in significant business improvement and customer satisfaction, including the following areas: · Connecting between Segment Finance, engagement teams, and collection functions, helping to resolve inquiries around cash applications;

· Managing and identifying areas of opportunities for process improvements, focusing on projects designed to drive efficiency, consistency, and quality within AP operations;

· Liaising with client service account teams around billing and collection inquiries, as well as understanding and use of 3rd Party Payer process;

· Serving as a point of contact for Segment Finance teams to elevate AP operational issues;

· Providing data analysis and recommendation for resolution of foreign accounts receivable and payable balances, providing account teams with follow-up on disputed or overdue invoices;

· Showcasing familiarity with service offerings within myEngage and Phoenix platforms;

· Analyzing and identifying areas within A/R and WIP aging that require attention;

· Understanding of Firmwide business intelligence resources such as Alteryx, ThoughtSpot, Power BI, and other visualization tools;

· Participating in select projects designed to support internal stakeholders that demonstrate analytical / creative thinking and individual initiative;

· Leveraging creative problem-solving skills, as well as prioritizing and handling multiple tasks;

· Contributing to a positive working environment by building relationships with team members;

· Exhibiting abilities to self-motivate and take responsibility for personal growth and development;

· Demonstrating curiosity in developing insights and recommendations;

· Demonstrating the ability to work and problem solve independently;

· Utilizing problem-solving skills and communicating effectively in written and verbal formats to various audiences; and,

· Contributing to the development of your own and team’s technical acumen

Preferred skills

Studies related to position

Proficiency in SAP is valued

Advanced English

Minimum years experience required

At least 5 years of experience in similar positions

Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements0%

Available for Work Visa Sponsorship?No

Government Clearance Required?No

Job Posting End Date

523788WD