Luxury Retail Operations Manager

Job Description

About Us

Guided by our core values – The Lugano Way – our team embodies a proactive mindset that fuels our drive for success. We work with a people-first mentality and foster an environment of continuous learning and mutual growth. Our ultimate goal? To consistently find a path to YES and deliver remarkable in all we do. Through innovation, teamwork, and collaboration, we bring this to life. Join us in shaping a future of brilliance and endless possibilities.

About You

You will work to ensure there's an efficient workflow in the Salon and create a positive environment that promotes sales and remarkable client experiences. This position works closely with the Sales, HQ Operations, and Client Experience teams. Success in this role means you thrive in an often fast-paced environment, exercising a calm and professional demeanor.

What You Will Do

Utilize product knowledge to care for all inventory - cleaning, display

Manage shipping, transfers, and intake for all merchandise – new and repairs

Oversee all salon operations from client hosting to maintaining an immaculate environment

Salon open & close (based on schedule), supply ordering, and general administrative functions

Partner with HQ operations team to ensure all protocols are being followed and salon supplies are in stock and in order

Maintain accurate data entry of all client purchases and customer information, generating reports for salon director, and corporate leadership when needed

Provide support for all salon and in-market events in partnership with corporate events team

What You Bring to The Team

You have demonstrated success in store maintenance, administration & event activities

Experience with high-touch events, high-end retail or hospitality preferred

You like being organized and are methodical in your approach to getting things done.

Communication is the key to building trust and getting clarity on the objective. You are clear and concise and can communicate effectively with all types of people.

Your attention to detail is unwavering. Mise en place has meaning to you.

Curiosity is part of who you are. You like finding solutions and when you don't know something, you look for answers.

Technology is an important tool that you use to process information, analyze data, and stay organized.

Our Work Environment

Our workplace is clean, orderly, appropriately lighted and ventilated with the proper safety compliance. Noise levels are considered low and daily physical activities are considered medium: standing for prolonged periods of time, frequently lifting up to 51 pounds, bending, stooping, kneeling, or walking. Employees must have the stamina to work long hours if assigned. Hours and days of work may vary by position. Reasonable accommodation may be made to allow people with disabilities to perform the essential functions of their job within the environment.

Our Benefits

Lugano Diamonds is a fast-growing company with many opportunities for you to master your craft and grow your career. We are proud to offer employees a generous compensation package that includes commission and bonus plans for all employees, multi-option healthcare plans, 401k with match, and paid time off. Join the team and carve your own path to the future.

Being You at Lugano

Lugano is committed to creating a diverse work environment that recruits and rewards employees based on capabilities and performance. We are inclusive, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join Our Team – Where People, Leadership, Innovation, and Passion come first.

CCPA disclosure notice here.