Service Delivery Lead

Responsibilities

The Service Delivery Lead shall establish, refine, and oversee IT service delivery to internal and external customers. The Lead provides management oversight for the development, deployment, monitoring, maintenance, upgrade, and support of all cloud and on-premise IT infrastructure systems, including telecommunications, servers, storage, network, operating systems, hardware, software, and peripherals. The Lead shall ensure that policies and processes are in place to deliver consistent, efficient, and effective services. The Lead shall engage customers, evaluate their feedback, and develop quality improvement processes.

Qualifications

· A minimum of a Bachelor’s degree in business, engineering, computer science, or related technical field.

· A minimum of ten years of experience directly related to IT services.

· Experience performing in medium to large scale operations of IT Service Management.

· Experience utilizing service delivery in a federal government systems and services environment.

· Experience utilizing Agile development, DevOps, and knowledge management methodologies

· Demonstrated ability to work and quickly transition across multiple tasks

· Experience in an IC environment performing in related technical areas

· Working knowledge of the customer processes, programs, and policies

· Demonstrated expert ability to effectively work with senior and executive level Government staff

· TS/SCI with polygraph security clearance required.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$135,000 - $216,000. This represents the typical salary range for this position based on experience and other factors.

full time