Cahaba Access Assistant

Job Description

Cahaba Access Assistant Last Updated on June 5th, 2023

Reports to COO/Operations

Purpose: Establishing and standardizing systems and procedures for the distribution and use of health information throughout the organization, coordinating and referral functions with all other departments. Assists staff in clinics, corporate office, and residency office with clerical assignments.

Responsibilities and Duties:

Document of all patient care in electronic medical record (EMR)

Complete patient paperwork including prior authorizations, home health paperwork,

medical supply paperwork, etc

Respond to patient messages, schedule appointments and procedures

Work through assigned tasks in EMR

Obtain referral when scheduling with a specialist, Schedule all Doctor to Doctor referrals and diagnostic testing for the patients within the time frame requested by the patient or doctor

Check insurance plans to ensure the doctor or facility is in network prior to scheduling with a specialist or hospital for testing

Obtain prior authorization on all high tech imaging services, surgical procedures, sleep studies, and Psychological services. Some insurance will not require but an attempt must be made. Always obtain the name of the insurance representative. If an authorization is not required ask for a reference number for the call

Obtain detailed benefit coverage for psychological services, dietary services, surgical procedures, global maternity, injections, and sleep studies with all insurances.

Obtain a name and reference number for the benefits quoted

Generate diagnostic orders and fax to the relevant imaging facility

Notify patients of their scheduled appointments

Demonstrate excellent organizational skills

Responds to Medical records, medication prior authorizations, and paperwork for All clinical sites

Under the direction of the Nurse Manager, work on clinical tasks, including Athena buckets

Distribute records into patient charts in Athena

Fax records via Athena Fax

Other tasks as assigned by Nurse Manager

Physical Location will be at the Brent Bank Building***

Qualifications:

Time Management

Organization

Attention to Detail

Quality Focus

Professionalism

Productivity

Thoroughness

Deadline-Oriented

Internal Communications

Reporting Skills

Skills/Knowledge Requirements:

Knowledge of medical terminology

Ability to organize and process work efficiently

Proficiency in computer programs and applications

Ability to independently assume other responsibilities in addition to routine duties

Must be a team player and self-motivator

Ability to communicate clearly

Ability to use EMR software and basic office software

Accuracy and thoroughness in detail intensive tasks

Strong written and verbal communication skills

Strong customer service skills