Outbound Call Center/Scheduler-Manassas, VA

Job Description

Overview

Provides support services by scheduling new construction and installation appointments and coordinating administrative activities so that work can begin on schedule with minimal problems and be completed within expected timeframes. Maintains records and data on work performed and supports good customer relations by responding to customer questions.

Responsibilities

Receives calls from customers or builders and coordinates service or installation schedules.

Prepares appropriate documentation and entry to activate and place scheduled work into system.

Prepares materials lists for scheduled work and coordinates orders/delivery with appropriate department or vendor.

Takes receipt of work orders and enters data in system for accurate billing of completed work.

Communicates with customers and departmental personnel via telephone, email, and/or written correspondence to answer inquiries and provide information. Works to resolve customer issues/complaints.

Prepares employee schedules according to work load.

Prepares regular reporting of jobs in progress, backlog revenue and other departmental data.

Coordinates inspections after work is completed. Provides liaison with inspectors on failed inspections to coordinate corrective actions and re-inspections, as necessary.

Maintains data such as permits and/or completed inspections relating to working job orders.

Maintains radio contact with new construction personnel.

May process and track re-pipe claims according to contract requirements to ensure payment.

May provide quotes on certain types of jobs over the telephone and schedule sales calls.

May invoice completed work, process lien forms or releases and call for payments when bills are overdue.

Qualifications

HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Previous experience in customer service is desired. Basic computer skills and strong communication/interpersonal skills are required. Previous experience in service or dispatching is desired. An understanding of air conditioning/heating and/or plumbing are preferred.

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.