Manager, Customer Support

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers.

We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

Cin7 Sri Lanka is proud of our culture and has been officially recognised with Great Place to Work® Certification™ As Manager, Customer Support, your first priority will be to establish strong relationships with a team of Customer/Technical Support Specialists, and other leaders in Support and across the business.

You will provide day-to-day leadership to a local Customer Support Team which is responsible for supporting Cin7 products.

You will lead by example displaying the Cin7 values and being a change leader while ensuring a consistently high-performing team.

You will also work closely with Product, Engineering, and Customer Success to deliver an exceptional Customer experience.

This role reports to our Global Director of Customer Support based in New Zealand and collaborates internally with counterparts in the US, India, Sri Lanka, and New Zealand.

This role has to advocate for customers internally, helping the organization better understand customer pain points, advocating for high value, high priority solutions that are required to help us achieve our vision, to make selling products as easy as buying them.

Responsibilities:

Your main duty is to lead a team of expert Technical Support resources assigned to work with our customers and deliver accurate and timely support

You will also function as the escalation point for customers and then work with cross-functional leaders within the business to bring resolution

You will represent your team’s needs and provide feedback internally

You will collaborate closely with the wider support leadership team to deliver a wonderful customer experience

What you’ll bring:

3+ years of experience in a people leadership/management role, preferably in a SaaS environment leading Customer teams

Experience working globally, managing across multiple time zones

Exceptional Customer Support Management skills

Excellent written and verbal communication skills

Excellent collaboration and negotiation skills - internally and externally

Degree-level qualification in a relevant field e.g. Business, Commerce or Accounting

Why work for us?

We are a fast growing business going through a huge amount of growth.

You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills. You’ll also be receiving:

Work From Anywhere for 30 days in a six month period

Celebrate your birthday with a paid day off

A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.

Medical Insurance on successful completion of probation

Recruitment referral bonus

Work for a Great Place to Work®

Full-Time

Why CIN7? CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.