Salesforce Business Analyst/Trainer

Job Description

Computer Technologies Consultants (CTC) is seeking a Salesforce Business Analyst/Trainer to support our clients team in Arlington, VA. This position is remote!

With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments.Our clients employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.

Why Should You Be Interested?

Remote role/position

Direct hire full-time position

Competitive base salary and comprehensive benefits

Mid-size company with room for growth

Position Title:Salesforce Business Analyst/Trainer

Position Location:This position is currently remote with occasional meetings in Arlington, VA.

Daily Responsibilities:

Plan, develop, and provide training programs, using adult learning theory and expertise, and knowledge of the effectiveness of methods such as face-to-face training, distance learning modules, and workshops.

Organize and lead training sessions at federal client site.

Create tutorials (live/recorded) to help end-users learn and use newly developed Salesforce applications.

Works with clients and end users to gather, understand, and define business requirements.

Develops user stories and to-be process flows to support the design and development of Salesforce based solutions.

Create Use cases, Requirement Document, Requirement traceability matrix (RTM), Impact Analysis, Workflows, Test case etc.

Collaborate with developers to unit test and verify that solutions meet the requested business requirements.

Be highly organized, systematic, and proactive in managing quality and exceeding client/customer expectations.

Required Years of Experience (min):

5+ years of experience in instructional & curriculum design as well as delivery of instructional programs about enterprise software.

1+ years of Salesforce.com consulting experience throughout the various stages of the Software Development Lifecycle (SDLC).

Required Degree:

BS/BA degree in in Education, Instructional Design, Instructional Technology, or a related field

Preferred Certifications:

Salesforce Certified Administrator

Salesforce Certified Service Cloud Consultant

Required Experience:

Experience delivering training in multiple modalities including instructor led, virtual classroom and e-learning platforms.

Experience with learning analysis and strategy, content design and development, content delivery, learning technology, or learning evaluation.

Experience with needs assessment, requirements development and analysis, needs curriculum development, learning systems development and distribution, or learning technology evaluation

Experience with SCORM and Section 508 requirement.

Instructional aptitude and mixture of strong technical and interpersonal client facing skills.

Desire to learn new technologies

Experience with using Microsoft Office

Ability to work both independently and in teams with tight deadlines

Proficient in Microsoft Word, Excel, PowerPoint, Visio/LucidCharts

Required Clearance:

US Citizenship and the ability to obtain and maintain Secret Clearance.

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.