DINING ROOM MANAGER

Job Description

Uphold the Restaurant Values and Mission Statement while performing positional Responsibilities and adhering to Restaurant company policies and procedures, as stated in Employee Handbook.

Demonstrate and promote the Company’s Dining Rooms culture, always positively representing the Company.

Ensures that service is carried out in accordance with established policy.

Supervises personnel according to established personnel policies and procedures.

Assists in training and evaluating all dining room personnel and enforces food and beverage policies and procedures.

Assists beverage manager in training and implementation of the beverage program, inventory, and product ordering procedures, Compete processing and procedures.

Ensures sanitation compliance throughout the restaurant.

Handles customer complaints.

Always promotes positive public/employee relations.

Maintains a clean, safe, hazard-free work environment within the area of responsibility.

Promote teamwork within the restaurant, creating a positive work environment.

Treat every customer, employee, and vendor with respect and dignity.

Ensure the highest levels of organization are always maintained in the dining room and bar, without exception.

Learn basic POS troubleshooting techniques.

Document and file departmental attendance, staff warnings, suspensions, and terminations in conjunction with the Director of Human Resources.

Perform other job-related activities as required or assigned by the supervisor.

Supervise all associates during service, maintaining a strong floor presence for both associates and guests.

Assist the banquet manager with events and oversee all Private Dining Functions.

Knowledge, Skills, Abilities:

• Proficient in all aspects of dining service

• Knowledge of food and beverage as well as a passion to cultivate this skill

• Minimal experience with cost control systems to include food, beverage, and labor percentages

• Effective style of management promoting a team atmosphere

• Ability to inspire staff to achieve their potential

• Basic understanding of food handling and sanitation requirements,

• May be required to lift up to 30 lbs. occasionally

• Possess a proven track record for guest satisfaction

Position Characteristics:

• Displays a pleasant and cheerful disposition, is a leader and can motivate staff members.

• Must maintain a high level of integrity. Can adapt to difficult situations, solve problems and make decisions when necessary.

• Shows an eagerness and capacity to learn. Can be relied upon to complete tasks.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.