Sales Manager

APPLY ONLINE: To apply for this position, please click on this link to be redirected to Oak View Group’s career website.

The Sales Manager will ensure the sales team at the facility meets all individual and departmental sales goals. This position is responsible for the overall tasks related to Sales for the facility and will also lead all sales personnel in establishing goals, procedures and daily duties.

This role will pay a salary of $45,000 to $55,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

About the Venue:

The Durham Convention Center is an economic driver for tourism in Downtown Durham. Working with local tourism stakeholders, downtown has become a prime meeting location in the state of North Carolina. The Durham Convention Center attracts an increasing number of events bringing business and leisure travelers to downtown Durham. These travelers, in turn, bolster downtown by dining, entertaining and shopping locally.

Responsibilities:

Represent the facility to all potential facility users

Assist the Director of Sales & Marketing in developing strategies to attract new markets and facility users

Create and execute strategy to develop assigned market segments and event types

Establish and maintain effective working relationships with the local CVB, area hotels, facility staff, service providers and facility users

Work cooperatively with the CVB in meeting the needs of both tentative and confirmed facility users

Respond to inquiries by prospective and confirmed facility users regarding rental rates and space availability for the facility

Apply a 24 hour turnaround on responses to client requests and general correspondence

Investigate available dates and compatible spaces for new and repeat facility users, suggesting alternate dates when necessary

Conduct facility tours and make formal presentations to convention and exhibition managers and other facility users regarding facility booking policies, rental rates, services and operational policies

Screen facility use applications and other documents for compliance with established policies and procedures

Conduct background checks on prospective events

Prepare written facility use proposals and cost estimates for potential facility users; reevaluate potential business value of various events and facility users; initiate booking discussions; finalize all booking arrangements

Prepare event license agreements and addenda; consult with the Director of Sales & Marketing regarding specific language issues; prepare related correspondence to facility users

Interpret and explain convention center booking and scheduling policies and procedures

Enter and maintain facility user contact information and booking information into computerized event booking and management system; update as necessary

Provide information to and relay information between other facility departments involved in servicing events

Assist facility users and event managers with planning events

Participate in the development of newsletters and other marketing materials as directed

Prepare various reports on operations and activities

Attend meetings as scheduled, prepared and ready to contibute

As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate

Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

Travel to and represent the facility at various industry events

Perform other duties as required

Qualifications:

Minimum of three (3) years of increased sales responsibility in an arena, convention center, sports franchise, hotel or other similar public assembly or hospitality facility

Bachelor’s degree or better from an accredited college or university with major course works in Marketing, Business Administration, or a related field. Additional years of experience may be substituted for formal education

Ability to work event nights, weekends and holidays as required

Communicate clearly and concisely in the English language, both orally and in writing

Certified Meeting Professional (CMP) designation preferred

Has a strong track record of building relationships and generating new business

Excellent organizational skills, leadership skills, customer service skills

Enthusiastic and positive thinker

Knowledge of Public Assembly facility management, Tourism Industry Principles, Operational characteristics of events

Principles and practices of sales and marketing, specifically new business development

Strong PC and data processing skills; working knowledge of MS Word, Excel, as well as database management software

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

About Durham Convention Center:

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Full-Time