Process executive - International voice

Role & responsibilities

b) English fluency is a requirement as all tools, communication, documentation, training, work are in English.

c) Skilled researcher and comfortable using a variety of online sources in various languages.

d) Good communication skills.

e) Keen attention to detail.

f) Self-motivated.

g) Customer service background (Communications team) preferred, but not necessary.

h) QGIS skills preferable.

i) Second language (if required as per Project Scope above).

k) Incident management experience is a big plus

m) Able to maintain positive attitude and attention to detail when performing repetitive tasks

n) Adaptable and able to learn new projects and processes

Willing to work in a Night shift based work schedule (24/7)

should be well versed with English language

Preferred candidate profile

Perks and benefits

Job Classification

Industry: BPO / Call Centre

Functional Area: BPO / Call Centre

Role Category: Voice / Blended

Role: Customer Retention - Voice / Blended

Employement Type: Full time

Contact Details:

Company: Cognizant

Location(s): Mumbai