Licensed Insurance CSR/ Customer Service Sales Rep

Job Description

Job Description

State Farm has an immediate opening for a CSR to provide consultative assistance of property and casualty insurance products to existing clients. We specialize in helping people manage risks of everyday life and protect what matters most, from the unexpected. We offer a wide range of products including:

Auto Insurance

Homeowner's Insurance

Life Insurance

Business Insurance

Renter’s Insurance

Specialty Insurance (Umbrella, Boat, Motorcycle, and RV)

Licensed Property & Casualty Insurance CSR Requirements

Property & Casualty License Required

Previous Experience in Insurance Required

Previous Agency Experience preferred

Strong communication skills

Excellent Customer service

Excellent computer skills

Interest in insurance

Strong negotiation skills

Decision making ability

Department of Insurance, and pass criminal background check

Insurance Sales experience

Enthusiastic about the role that insurance and financial products play in member’s everyday lives

Licensed Property & Casualty Insurance CSR Responsibilities

Ability to work independently

Answers phone calls and advises accordingly

Responsible for effectively using all available resources to make policy changes, answer policy and billing questions, take payments, and provide requested documentation.

Diagnoses customer issues at a foundational level, provides solutions, and uses a structured thought process to achieve results while balancing customers’ needs with company guidelines.