Desktop Administrator

A Day in the Life of our Desktop Administrator Our Desktop Administrators are responsible for all daily IT Operational needs.

They support our clients by understanding their network and systems needs before implementation, and will be working towards managing and maintaining systems.

On the daily, Desktop Admins support hardware, software, SaaS, and related wireless/VPN technologies.

Who Should Apply We welcome all applicants that are constantly seeking to provide exceptional customer service in ever changing highly technical environments.

If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply.

Daily Responsibilities

Provide user support both onsite and remote staff

Troubleshoot Software and Hardware issues for staff as needed

Take part in company wide projects (system upgrades, security rollouts)

Test and qualify new hardware/software for the company

Utilize established ticketing system to track open issues

Responsible for knowledge Base documentation creation

Supporting C-Level executives when needed

Qualifications and Skills

2+ years of support experience with a variety of operating systems (MacOS preferred)

Proficient within Google Workspace administration

Experience with SaaS Applications

Experience with Okta administration

Audio/Visual application support and troubleshooting (Zoom)

Work experience with JAMF for MDM

Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices

PowerShell, Bash, or Python scripting experience is preferred

Permanent