Technical Support Engineer

Job Description

Synology America, a fast growing network storage company has an opening for Tier 1 Technical Support Engineer.

The candidate must meet the following criteria

- Have good communication skills for phone communication, email communication, social media, and other internet media

- Have 2 years of experience in network troubleshooting

- Be familiar with troubleshooting storage technologies, network connectivity issues, DNS, DHCP, and other related network based issues

- Have previous experience using Command Line Interface for troubleshooting/upgrades/maintenance related tasks

- Self-motivated to gain basic proficiency with new technologies

- Available to work flexible hours between 6:00 a.m. -- 10:00 p.m. on weekdays

- Can work independently or work in small teams

- Having a Computer Science degree is a plus

- Two years previous experience in a Customer Service Oriented environment is a plus

- Spanish speaking is a plus

The responsibilities include, but not limited to

- Provide support to customers through phone, email, and other internet media.

- Researching customers' questions/concerns, and following up with the customer.

- Process Customers' RMAs

- Develop Marketing and Sales Capabilities through Technical Support

Our company offers competitive salary, medical/vision/dental plan, 401K, paid time off, great team environment, and most of all, opportunity for advancement.

To apply please follow the link below :

Description

Here at Synology, we strive to re-define what a network-attached storage (NAS) can achieve, and to bring unparalleled power and versatility that will revolutionize the way data are managed with a thoroughly new digital experience.