Pension Admin - UK Pension

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work

Principal Duties/Responsibilities

KPI Management

Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding.

Record each call as they occur.

Consistently provide a quality customer experience to clients/members.

Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.

Deal with queries and requests by the use of standard letters and reference to procedures. •

Recognise and escalate potential problem and potential complaint cases.

Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.

Seek clarification where errors are made.

Monitor own workflow to ensure service levels are achieved.

Prioritise and manage own workload and maintain a rolling schedule of objectives.

Accurately perform manual calculations.

Know and live the firms values.

Operations Management/Operational Effectiveness

• Participate and contribute in team huddles.

• Proactively support key initiatives that have been delivered to implement change.

• To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly

Relationship management

• Assist the wider team in more complex / project work when required.

• Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.

• Understand your role within the team.

• Support colleagues for holiday cover and workload peaks.

• Update and maintain skills matrix.

Required Qualifications, Skills, Knowledge, Experience Qualifications:

Graduate Skills:

Able to work to a high level of accuracy.

Able to work well under pressure and meet targets.

Interpersonal skills to include good written and verbal communication.

Customer and quality focussed.

Computer literate.

Pass at C or above for Maths and English at GCSE or equivalent.

Experience in DB/DC & UK pensions administration is essential.

Knowledge/Experience:

1+ Years

If you're interested please share your updated cv to [HIDDEN TEXT]

Full time