IBA Trainee Technician

Job Summary –

Monitor and resolve all queries received by the team

Perform all required call backs and produce management information to enable effective tracking

Data entry

Ensure all department procedure documents are up to date

Participate in other projects and tasks as directed by the Team leader

Meet targets and SLA as required

Years of experience needed –

0-1 years of experience in insurance, accounting, or another financial services sector

Technical / Non-Technical Skills

Relationships

Team members

Regular interaction with Senior Technician

Others

Within The Company

Collaborate with stakeholders to identify improvement opportunities and manage expectations

Participate and proactively contribute to process improvement

Outside The Company

NA

Person specifications

Education

Minimum Graduate Degree Is Required

Degree in Law, Accountancy, Finance or Business is preferred, however other graduate degree will be considered

Qualities

Good administrator

Diligent and quality oriented

Quick learner

Personable

Self-motivated

Skills & Abilities

Excellent attention to detail

Excellent email communication skills

Ability to follow detailed process

Relationship building skills

Integrity and trustworthiness

Ability to work under pressure

IT proficiency / comfort to work in IT environment

Ability to work as part of a team

Ability to combine work and study

Organisational and time management skills

A methodical approach

Numeracy

General business interest and awareness

Career Interest

Interest in pursuing career in Accounting, Insurance or Financial Services

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Full time