Team Leader _ Insurance

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.

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Job Title: Team Leader / Senior Team Leader – Insurance

Location: Chennai

Reports to: Associate / Deputy / Process Manager

Purpose of the role:

To manage and motivate operations team at offshore and ensure all deliverables are met

To provide training / regular updates to the team members on changes to the processes and procedures

To coordinate with onshore teams where necessary and act as a point of contact

To drive conduct risks and ensure fair customer outcomes

To supply appropriate management information as and when required

To work to continuously improve performance of the team

Key tasks and responsibilities:

To manage operations team handling simple to medium to high Complex activities

To be responsible for meeting SLAs and other deliverables

To coordinate activities between multiple support groups to ensure adherence to Service Levels & SLA cut-offs

Process Management and ensure day-to-day delivery

To monitor and report on process compliance and Service Delivery

To be able to promptly answer support related emails, phone calls and other electronic communications

To develop a plan for the team to use to reach its goal

To ensure process training is available for those responsible for executing the in-scope activities

To listen to team members' feedback

To have one-on-one and regular feedback sessions with the employees; ensure proper feedback is provided and appraisal cycle is closed on time for all reporting employees

To ensure full deployment of performance management processes like mentoring, coaching, one-to-one sessions, etc.

To maintain the attrition level to the minimum through maintaining high employee motivation level and continuous employee development

To create plans, and conduct reviews; provide guidance and troubleshooting

To produce authorized management information and distribute to all relevant stakeholders at required interval

To provide regular innovative ideas to improve the processes both in terms of quality and efficiency, and encourage the team members to do the same

Essential:

· Graduate in any stream

· Certification in Insurance from international institutes like CII, LOMA etc.

Desirable:

Education/Qualifications.

CFA Certification from CII, UK

Six-sigma Green Belt Certification

Essential:

Specific Job Skills

· Understanding of Operational Processes and procedures

· Hands-on experience with MS Office

· Knowledge of operating within a workflow management environment

· Excellent communication – verbal and written

· Analytical skills

· Ability to inspire and motivate people to achieve high standards

· Resource Planning

· People development

· Knowledge of HR policies and procedures

· Working with Excel based Macros

· Understanding of ALPS, CAPSIL, VAX and OpEX

Experience:

Desirable:

· Minimum 60 Months of experience in Insurance Operations

· Minimum 24 Months experience as Team Leader managing Insurance Operations

· Experience in handling transition

· Experience in working at client site

Essential:

Core Competencies (HCL Standards)

· Customer orientation

· Change & Innovation

· The need to work in a regulatory environment

Desirable:

Inspirational Leader

Full time