AO&CS Drive Patna

Dear Candidate,

We are hiring for – Officer – Customer Service/ Ramp/ Security – PATNA at IndiGo.

We would like to invite you for a Face to Face Round of Interview . Please find below the Timing and Venue Details.

Date – 12 Apr 2024, Friday

Reporting Time – 9:30 AM-10:30 AM

Venue – HOTEL O2 OXYGEN, Near NSCBI Airport VIP ROAD, KAIKHALI, KOLKATA - 700052

CVs will be collected till 11 AM only

Application for this job is a must before coming for the interview ( Please make sure to tick YES at registered for Walk In Drive)

Eligibility Criteria:

Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo.

If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate's Offer for Employment or Employment is liable to be withdrawn or terminated.

Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

Airport Operations Experience Preferred.

No Visible Tattoo marks/ body art

Age: Up to 27 Years

Interviewed Candidates can reapply after 6 months

Kindly check the eligibility criteria before appearing for the Interview.

Documents to be Carried –

CV / Resume ( with Photo)

Photocopy of Adhaar Card

Photocopy of Graduation Mark sheet & Certificate

Please Note –

IndiGo does not charge any money for interviews or recruitment. All communication related to offer letters will be sent from official IndiGo email IDs only. (For example: [HIDDEN TEXT] )

JOB DESCRIPTION

Officer - AO&CS in the role of Ramp

(OUText – Ramp)

Job Responsibilities

Confirm the ETA of the flight from OCC or System (Navitaire).

Take the bay no. from Apron and convey it to all the stations on R.T.

Ensure that you are at the bay D-20 mins with all the equipments required.

Note down the Touch down and Chocks and convey it on R.T.

Allign the ramp properly.

Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.

Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.

Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.

After departure make sure that all the equipments are sent back to the transport yard.

Fill the ramp filling.

During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

JOB DESCRIPTION

Officer – AO&CS in the role of Customer Service

(OUText – Customer Service)

Job Purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key Responsibilities And Accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & Ticketing:

Making reservations across the counter

Selling of tickets.

Remitting cash to the concerned department.

Answering customer queries over the telephone.

Departures

Attend the pre – flight and post flight briefings.

Setting up of check in counters.

Screening of checked in baggage.

Maintain high quality of Check in procedures.

To assist customers with special requests.

Arrivals

To assist customers with special requests.

To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

Co-ordination with the baggage vendor for the damaged bags.

Follow up with the en-route stations regarding lost baggage.

Post flight departure

Filing of all necessary flight papers

Any other responsibility assigned by the management from time to time

'Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.'

Officer - Security - AO&CS

(OUText – Security)

Primary Responsibility:

You will be responsible for implementation of security policy and procedures laid down by the Company.

Mission:

To secure

Safe operation

Punctuality

Customer Satisfaction

Team efficiency

Cost control

Secure good working atmosphere and environment

Focus:

Manage safe and secure operations in accordance with security program and applicable procedures.

Functional Responsibilities:

Maintain standards as per Company requirements

Ensure effective threat assessment and response capability

Achieve department goals and follow up

Perform duties as per the Security Programme.

Maintain performance standards and follow up with your shift

Monitor continuously the Quality System and the level of conformance

Secure quality levels

Optimize resource

Aware of Emergency Response Procedures, rules and regulations

Acquire and maintain necessary skills required to perform job functions

Maintain work procedures as per company requirements

Carry out development dialogue with the Team leaders

Control theft and pilferage of company property

'Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives'.

Full time