Service Engineer - Ludhiana

You're an important part of our future. Hopefully, we're also a part of yours! At B. Braun, we protect and improve the health of people worldwide. This is also our vision for research and development. You see complexity as an opportunity – and quality and sustainability are important criteria for your work. We would like to work with you on tomorrow's solutions. That's how we work to create sustainable healthcare – locally, in regions, countries and worldwide. Together. That's Sharing Expertise.

Duties And Responsibilities

Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.

Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution

Pre Sales Support and Installation of Medical Equipments.

Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares

Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same

Care & Maintenance to be carried out as per schedule.

Follow SOP for Opening, attending calls and closing them on time

Proper escalation of unresolved issues to the appropriate internal teams

Professional competencies

Preferred – Graduate in Biomedical /Electronics/Electrical/ Instrumentation /Industrial Electronics

Graduation is a MUST. Any other graduates can be explored depending on their experience.

Experience: 1-3 Years of Customer Service in Medical Device/Equipment is most preferred

Personal competencies

Show Trust, Value Diversity, Be Accountable to performance delivery.

Initiative and execution towards active learning in order to be competitive and effective.

Ability to plan logically and conduct numerical analysis.

Innovativeness and ability to drive ideas and change and include different perspectives.

Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership.

Excellent written, communication & listening skills and empathy.

Stake holder management

Demonstrate performance and result orientation and utmost integrity, equity

What We Offer

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.

Closing date

20.04.2024

Contact : B. Braun Medical (India) Pvt. Ltd. Riddhi Parikh [HIDDEN TEXT]

Full time