Dock Operations Staff

Job Description

DOCK OPERATIONS STAFF JOB ANNOUNCEMENT:

Freedom Boat Club of Wilmington provides a hassle-free boating experience to their members, allowing them to enjoy more time on the water and less time worrying about traditional boat ownership responsibilities like cleaning, storage, and maintenance.

Role Description:

This is a part-time or full-time, on-site role located in Carolina Beach, NC. The Dock Operations Staff will be responsible for working with other staff members to clean, maintain, and prepare boats for daily use by members. This role also involves assisting members with boarding and departing boats safely, fueling boats up as needed, and monitoring conditions at the docks for safety hazards.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Greet members in a friendly, upbeat, courteous and professional manner

Drive boats between storage slips and fuel dock

Assist members in boarding / un-boarding boats with emphasis on safety

Check-in and Check-out members using a handheld computer tablet

Perform check of equipment on board (Life vests, Anchor, Dock Lines, etc.)

Check-in members returning with boats and receive fuel payment on handheld tablet

Familiarize yourself with local waters to provide basic chart guidance to members

Fuel boats at marina fuel dock

Clean boats and stage equipment for the next member outings

Deep clean boats as scheduled

Assist members with docking boats

Weekend/Holiday shifts required

QUALIFICATIONS:

Must be at least 16 years of age

Physical ability to lift / carry up to 50lbs

Physical ability to board and un-board boats dozens of times per day

Physical ability to clean boats regularly using handle mounted brush

Frequent kneeling / stooping to clean interior of boat compartments

Ability to maintain a calm, positive attitude during periods of high activity

Highly effective communication skills and friendly customer service is a must

High attention to detail

Maintain safe and clean work area

Adhere to all safety policies

Maintain a positive attitude toward the dock and the jobs being performed

Must pass a background check and drug screening

Authorized to work in the United States

Core Focus

At Freedom Boat Club of Wilmington our core focus is:

Creating lifelong memories through hassle-free boating.

Core Values

The foundational values of Freedom Boat Club of Wilmington are embedded in the structure of the organization. These represent the minimum expectations established by the organization's founding leadership.

Uncompromising Integrity. While integrity is woven throughout the fabric of each core value, it is the foundation on which our organization has been built. We are unapologetically loyal, dependable, honest, and exercise good judgement and respect in all that we do. It is often through our mistakes that we progress. When we are wrong, we own it and strive to always make it right.

Sparking Joy and Delight. We strive to create unexpected positive feelings associated with the Freedom Boat Club experience by rolling out the red carpet for every member reservation. We capitalize on opportunities to bring joy to our teammates and the docks. Our staff go above and beyond to anticipate the needs and exceed the expectations of our members by removing barriers and facilitating hassle-free boating.

I Have the Helm! We understand that it can be easy to get lost in the multitude of factors that cannot be controlled in boating. At Freedom Boat Club of Wilmington, we are innovative and flexible problem-solvers. Accountability is the backbone of our organization, empowering us to be solution-focused advocates for our team and members.

Carry the Cooler. We tackle the challenging and time-consuming tasks that can prevent our members from getting on the water. Much like a person tasked with carrying the family cooler from the car to the beach, our work can lack glamour. Our tasks can be heavy and may slap us in the knees. Whether we do it alone or with a teammate, we "carry the cooler" so our members can get on the water. Once the job is done, we have fun! An energized and engaged team is our greatest aspiration.