Lifeguard

ln accordance with the policies, procedure and standards of Chroma Hospitality and Crimson Resort & Spa, Boracay, and under the direct supervision of the Sports & Leisure Supervisor, this position is responsible for providing guest service within the Sports and Leisure facilities of the Resort in accordance with established procedures and standards for courtesy and timeliness, as well as lifeguarding duties, as necessary. This position is also responsible for the order and cleanliness of all Sports and Leisure facilities and equipment, taking into consideration the established cleanliness standards for said areas.

KEY AREA OF RESPONSIBILITIES

t. Meets and exceeds customers and team members' expectations 2. Customer Satisfaction

3. Communication

4. Sports and Leisure Operations

5. Health, Safety and Hygiene

6. General Responsibilities

7. Daily Job Duties

1. MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS' EXPIECTATIONS by

providing "Only the BEST for our Guests" service and teamwork

Establishes and communicates customer service objectives which support achievements of Crimson.

Mission and Vision.

Monitors customer service levels and counsels' employees with alternative methods of

Responding to customer requests.

Ensures that employees receive the training necessary to provide "Only the BEST for our Guests,,

service.

Determines customer delight level and needs by reviewing comment cards and talking to customers.

regularly.

Provides staff with the skills training to be able to provide value added service to customers.

Performs other duties as required to provide "Only the BEST for our Guests!" service and teamwork.

2.1 Monitors the level of customer satisfaction.

Analysis customer feedback on sports and leisure activities and services

2.2 Exceeds customer satisfaction and maximizes return customers.

Meets customers whenever possible.

Practices maximum flexibility and creativity when dealing with special customers.

3. COMMUNICATION

3.1 Attends Sports &

Leisure Department meetings.

Participates in discussions.

3.2 Provides feedback to Management.

Highlights achievements, problems, challenges

4.SPORTS & LEISURE

OPERATIONS

4.1 General Duties At the beginning of the shift, checks / inspects the area(s) where he is assigned.

area, the facility, and equipment are clean, orderly, and working.

Prior to start of operations, checks on guest amenities, and supplies in the area, to ensure that these are sufficient for the day's operations.

Prior to the start of operations, requests for needed / lacking items following established requisition / purchase procedures and picks up supplies from storeroom.

Responds to guest inquiries on the sports and leisure facilities and services, making sure that information.

Given is complete, accurate and timely.

Regularly reviews relevant literature and keeps track of all information and updates related to the sport and leisure facilities and to ensure that inquiring guests are provided with accurate information.

Notes down all reservations and appointments, ensuring needed information are requested from guests and recorded.

Briefs guests on whatever safety instructions needed prior to performance of any activity, observes guests in assigned area and immediately helps as may be required.

implements hotel policy applicable on use of sports and leisure facilities; communicates these to guests, as may be needed in accordance with established guidelines for courtesy (e.g. policies applicable for non -

registered guests and non - members).

equipment before and after use.

4.2 Pool Operations Performs lifeguarding duties, prioritizing life, and safety of guest the pool area.

Attends to guests requesting for equipment, properly monitoring the issue and return of equipment.

Monitors Guest use of the pool, giving proper safety instruction and restrictions, and making sure that these are implemented.

Gives out towels at pool towel outlet, collects used towels, coordinates with Laundry on replenishment of these areas and maintains records as specified in established procedures.

Operates the pool pump for purposes of vacuuming, filtering, draining, and refilling the pools.

Based on established schedules, regularly checks the pool water for pH levels and acidity, alkalinity, and implements the necessary procedures to maintain accepted levels of acidity and ph.

JOB DESCRIPTTON FORM 3

CRIMSON RESORT & SPA I BORACAY ISLAND I STATTON ZERO

4.3 Beach / Water Spor Performs lifeguarding duties, prioritizing life, and safety of guests especially children who are staying.

the beach area or using the water sports equipment and / or participating in water sports activities.

At the beginning of each shift, ensures that the beach area is free from litter, seaweeds and the sand is properly raked.

Offers the use of water sports facilities and handles the required billing transactions.

issues guest amenities like towels, collects used towels, replenishes supplies as may be required, and maintains a record of these transaction.

4.4 Team building Activities.

On occasion, and together with the Sports & Leisure Manager, may be requested to review the list of activities, and make suggestions; the review is done to maximize customer delight in terms of the value of the activities introduced.

On occasion, may be assigned to facilitate group teambuilding activities for groups who are staying in the hotel based on instructions of the Sports & Recreation Manager / Service Leader.

5. HEALTH, SAFETY

AND HYGIENE

5.1 Ensures safe.

working practices

Adheres to safety standards and attends training.

5.2 Monitors

cleanliness and

hygiene standards

Constantly monitors cleanliness standards.

5.3 Adheres to

grooming and

appearance

standards of

employees

Follows the standards set by the hotel consistently.

6. GENERAL

RESPONSIBILITIES

Keeps immediate superior promptly and fully informed of all problems or unusual matters.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established.

Hotel policies and procedures to achieve the overall objectives of this position.

Prepares reports as necessary to develop a more informative database for improved Management.

decision-making and critical evaluation of work activities.

Maintains a favorable working relationship with all other Hotel employees to foster and promote a cooperative and harmonious working climate.

At all times, projects a favorable image of crimson Resort & spa to the public.

Performs any other duties and tasks that may be assigned by immediate superiors from time to time.