Cluster Revenue Manager - IHC Milano

Italian Hospitality Collection S.p.A. is a world-class hotel, resort and spa brand that boasts some of the most beautiful properties in Italy and offers rich, authentic experiences for passionate travellers seeking a true Italian lifestyle. With stunning properties in Tuscany, Sardinia and the Italian Alps, the destinations offer their guests the perfect blend of business and leisure. Our mission is to bring together excellent hotels, resorts and spas, so that together they constitute the best Italian hospitality brand in Europe.

The company continues to grow and is expanding its portfolio in Italy, which currently includes the following properties:

• Chia Laguna Resort, Sardinia - with 425 rooms is a set of three hotels offering a variety of restaurants and bars, spas, extensive meeting facilities and boasts the most beautiful beaches in Sardinia: the 5-star Baia di Chia Resort Sardinia, part of the Curio Collection by Hilton, a brand that includes independent hotels and resorts, selected on the basis of their distinctive character; the 5-star luxury Hotel Laguna, which will welcome its guests in 2022 under the sign of Conrad Hotels & Resorts, a luxury brand for the first time in Italy, which offers a collection of hotels for refined travellers; and finally, particularly suitable for families with children, the Chia Laguna - Hotel Village, an oasis of tranquillity surrounded by Mediterranean scrub gardens where children can run happily and carefree.

• Grotta Giusti Thermal & Spa Resort, Tuscany - 68 rooms, the largest underground thermal cave in Europe and a spa that allowed it to win the fifth star and enter the Marriott portfolio with the Autograph Collection Hotels brand.

• Fonteverde Lifestyle & Thermal Spa Retreat, Tuscany - 78 rooms with a leading luxury spa, one of the most important destinations in Tuscany and a member of the Leading Hotels of the World.

• Bagni di Pisa Palace Thermal & Spa, Tuscany - 61 rooms, historic spa with natural warm waters and first-rate facilities; member of the Leading Hotels of the World.

• Le Massif Hotel & Lodge, Valle D’Aosta - 80 rooms, ski resort with a distinct chalet atmosphere in its design, affiliated with The Leading Hotels of the World. The hotel features also La Lodge at the top of the mountain with restaurant and bar along with Kids Club.

MANDATORY REQUIREMENTS

Ø A minimum of 3 years in a revenue management and/or analytical role.

Ø Preferred Experience:

o Experience in an international hotel chain or hotel group.

o Experience in a luxury hotel.

o Experience in a Resort environment.

Ø Operation knowledge of any of the following systems:

o Synexis, Vertical Booking, Protel PMS, CRS/CRO Software.

Ø Advanced Excel and strong numeracy and analytical skills.

Ø High-level presentation skills via PowerPoint or other tools.

Ø Native or fluent in Italian and English (written and spoken)

Ø Must be EU Citizen or in possession of Italian work visa.

OBJECTIVE OF THIS ROLE

The Cluster Revenue Manager will work with the Group Director of Revenue Strategy & Distribution to coordinate and implement all revenue strategies.

He/She works closely with the sales and marketing teams as well as the operations teams in each hotel.

Responsible for delivering all aspects of pricing, demand analysis, yield management, business mix optimisation, selling strategies, distribution and intermediary strategy and tactics to maximise revenue growth, profit contribution and market share, working closely with the on-property reservations and C&E team.

He/She reports to the Group Director of Revenue Strategy & Distribution

Office Location: Milano

Travel: occasional as required

CORE JOB RESPONSIBILITIES AND DUTIES

Ø Oversee revenue management and distribution strategy of the hotel and coordinate day to day yield operations.

Ø Ensure all related systems are configured correctly, validated and working to full capacity

Ø Daily pick-up analysis, strategy adjustments and reporting.

Ø Experience leading daily and weekly commercial meetings on forward looking issues such as booking pace, performance analysis and put in place action plans.

Ø Perform competitive benchmark studies and follow market trends.

Ø Create and maintain 13 months rolling demand calendar.

Ø Create and develop pricing strategies in conjunction with the individuality of each hotel.

Ø Provide weekly dynamic rolling forecast of expected results, variances and budget comparisons.

Ø Oversee strategy for all 3rd party distribution.

Ø Responsible for assessing, analysing and pricing group business strategies.

Ø Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.

Ø Ensure web site booking process is maintained up-to-date and functional.

Ø Ensure hotel personnel is fully competent in the use of all systems.

Ø Regularly check the input and the quality of data (segmentation, denials tracking, etc.).

Ø Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, groups, etc).

Ø Reduce the cost of distribution by finding new less expensive means of delivering business

Ø Prepare outline for and support the annual revenue budget process.

Ø Any other reasonable requests made by management.

PERSONALITY & SKILLS

Ø Resilient and motivated – Self organised, working well under time constraints while balancing concurrent tasks and priorities.

Ø Excellent analytical and numeric skills for fast data crunching

Ø Highly goal-oriented

Ø Excellent team-working skills

Ø Ability to work in a high-pressure environment.

Ø Good listening skills and the ability to anticipate business needs.

Ø Able to develop relationships with 3rd parties and the hotel teams.

Ø Capacity to read situations, understand environments and respond accordingly