Lead Deployment Technician

Job Description

Job Title

Lead Technician

Duration

6

Duration Unit

Month(s)

Top Skills Details

1. 5-8+ years of Desktop support experience - deploying and reimaging PCs in an enterprise environment, application packaging with SCCM.

2. Knowledge of Active Directory - adding and removing users

3. Experience leading a team of techs replacing hardware and minor break/fix - hardware troubleshooting of PCs, monitors, laptops, printers, etc.

Location: Center City,Philadelphia,Pennsylvania,United States,19103

Req Description

Description

Team Lead/Project Coordination experience within a Healthcare environment is preferred. This resource is needed to be independent and an extension of management. They will be the technical point of escalation for our field team and the role will be heavily technical with emphasis on implementation.

• Environment data collection and user communication

• Data entry, Floorplan editing in Visio

• Prep and build equipment, including PCs, terminals, and printers;

• Deploy equipment to designated areas within the departments;

• Install EPIC-required peripherals;

• Remove old equipment, as needed;

• Other duties as assigned.

Technicians will be deploying equipment in support of EPIC EMR Go-Live. Some departments may be as simple as monitor replacement, but some work might be more technical and technicians should be capable of that more technical work

Enterprise Req Skills

deploy, image, hardware, software, service now,Project management,Windows 10,Troubleshooting,Active directory

Job Title

Lead Technician

Top Skills Details

1. 5-8+ years of Desktop support experience - deploying and reimaging PCs in an enterprise environment, application packaging with SCCM.

2. Knowledge of Active Directory - adding and removing users

3. Experience leading a team of techs replacing hardware and minor break/fix - hardware troubleshooting of PCs, monitors, laptops, printers, etc.

Worksite Address

Center City,Philadelphia,Pennsylvania,United States,19103

Additional Information

Beginning phases of project will be to procure data and full inventory of environment\'s current state. This process is followed by Future State Walks to project out what will be where and how workflows will function with Epic. This will be done with Epic folks, facilities folks, SME\'s, etc.

Current & Future State Walks are followed by the hands-on deployments of the hardware. There is a script that techs will follow to ensure they are deploying . This will be fast-paced and need a lot of flexibility from the techs.

Following deployments the team shifts into the TDR phase (Technical Dress Rehearsal) of the project. This is where everything in the environment is fully tested to ensure it works properly with Epic.

Finally, Go-Live is when Epic is fully functional in the environment and our folks will be there to support end-users during Go-Live as well as for post-Go-Live support

Drug Test Required

true

Experience Level

Entry Level

External Communities Job Description

Some departments may be as simple as monitor replacement, but some work might be more technical including active directory work or minor break/fix. This is a great opportunity to get hospital experience on your resume and work closely with the EMR teams.

EVP

Long-term contract at one of the largest health systems in the area. There are performance based promotion opportunities available throughout the project.

Direct support of the merger project, ability to get healthcare experience - which is something many managers specifically look for - and be a part of a high-paced, results driven deployment team from start to finish on a project.

Work Environment

Extremely fast paced. Hours may fluctuate and go past 5 pm, some weekend work, really whenever we can get into the practices and deploy the machines. Flexibility of resources is KEY.

Hours to start will be 8 AM - 5 PM Monday-Friday, but are subject to change throughout duration of project as needs/phases progress.

Additional Skills Tags

Additional Skills & Qualifications

Motivated, team player who has a flexible schedule and has leadership qualities/high energy.

Business Qualification

Impact to the Internal/External Customer

Deployments must be completed before EPIC go-live date or EPIC will not properly run, which will prevent patient documents and charts to run on the most up to date EMR software.

Interview Information

Microsoft Teams interview with Manager

Business Challenge

Higher level technical resources will come in and provide leadership and technical expertise to ensure deadlines for the are adhered to.