Customer Experience Specialist

Job Description

Customer Experience Specialist

About Us:

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure survival of the littlest.

Compensation and Benefits (dependent on the franchise owner):

Pay starts with training at $16/hr, then quickly moves to $18, and after first evaluation, to $20/hr

Birthday off and paid!

Flexible schedules - shifts are 3-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 4-8 pm and on weekends during the morning hours and early afternoons.The Position:

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities:

Setting up and taking down the pool deck area before and after each shift.

Checking water chemistry and temperature prior to swim lessons.

Ensuring that instructors operate with daily schedules.

Keeping lessons timings

Welcoming students and parents/guardians to the pool deck area.

Answering customers' questions about their account, their childs progress, or about the program.

Assist swim instructors and managers when needed during swim lessons.

Post media content and monitor social media platforms.Minimum Qualifications:

Excellent interpersonal communication and organizational skills. Have a responsible and professional demeanor.

Preferred Qualifications:

1+ years of customer service experience.

Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

Keywords

Outgoing

Customer Service

Excellent verbal communication skills

Nanny/Babysitter

High School Student

College Student

Educator