Mr D - Social Media Manager

Mr D, a division of takealot.com, is looking for a highly talented Social Media Community Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

Scale: Show the millions of Mr D customers what you can do

Learn: We work with the best of the best, and then some.

Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D. We like to promote from within: Here’s your chance.

This position reports to the Head of Brand for Mr D.

Your responsibilities will include:

Community Engagement and Interaction

Drive meaningful interactions by engaging in and moderating community discussions.

Encourage user-generated content and foster a vibrant community culture.

Serve as the front-line brand ambassador in daily social media conversations

Monitor social channels for brand mentions and customer feedback, ensuring prompt and appropriate responses.

Enforce community guidelines to maintain a respectful and engaging online environment.

Address negative sentiments swiftly to uphold the brand's reputation.

Content Support and Alignment

Load all content across social platforms timeously.

Assist in the creation and distribution of content across social platforms that resonates with the community.

Ensure content consistency with the brand's voice and marketing objectives.

Support live events and campaigns with real-time content and community feedback.

Insights and Reporting

Gather and analyze community feedback to provide insights on public sentiment and content performance.

Collaborate with the Social Media Manager to refine strategies based on community insights.

Generate regular reports detailing community engagement trends and content effectiveness.

Attributes & Skillsets required:

Empathetic: Naturally attuned to the community's tone, providing a responsive and caring brand interaction.

Alert: Always on the lookout, ensuring the brand's standards are upheld online.

Resourceful: Adept at finding creative solutions to engage users and resolve issues.

Collaborative: Works seamlessly with others, valuing team input to enhance community efforts.

Strong understanding of social media dynamics and user engagement strategies.

Proven ability to monitor and moderate large-scale online communities.

Competence in utilizing analytics tools to derive community insights.

Familiarity with content management systems and scheduling tools.

Experience in supporting and aligning content with broader marketing campaigns.

Qualifications:

Bachelor's degree in Marketing, Communications, or related field, or equivalent experience in community management.

Let’s talk about life @ Mr D

The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.

No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.

Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.

Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).

Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.

Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.

Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above you are an Extraordinary Mind. Apply today!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference