PART-TIME RECEPTIONIST WICK RECREATION

Job Description

Job Description

Position Title

Part-Time Receptionist Wick Rec Center

First Line Report

Recreation Manager

Second Line Report

PGA Golf and Recreation Director

Schedule

Tuesday through Sunday (28 hours per week)

Employee Status

Part-Time

Exempt/Non-Exempt

Non-Exempt

Last Revision Date

January 9, 2023

Summary – The Part-Time Wick Recreation Receptionist under the general direction of the Recreation Manager, facilitates all customer service, retail, rental and receptionist duties at Wick Recreation Center. This position will be required to perform other duties as assigned by the Recreation Manager. This position is suitable for transitional duty.

Primary Responsibilities

Reception and Visitor Services

Greet visitors entering Wick Recreation Center

Answer any in person, email or phone inquiries made by the general public

Assist with various Recreation Department events by making registrations (Field, Facility & Programming), taking payments, answering questions, and directing attendees

Manage incoming telephone calls and transfer as appropriate

Assist visitors with brochures, maps, directions, etc.

Take accurate and legible messages and relay to appropriate parties

Maintain high level of confidentiality in all department business

Collect and distribute incoming and outgoing mail

Facilitate opening and closing procedures for Wick Recreation Center

Manage rental space registrations and reports

Promote rental space to the general public by sharing information and giving tours of the area

Organize and submit daily reports for the Recreation Center and Par-3 Building to the Finance Department

Ensure all MetroParks rules and regulations are followed

Entering programs and event on Emerge reservation system

Retail

Assist in maintaining inventory

Organize the retail space, restocking shelves and folding clothing as needed

Process sales transactions involving cash or credit card

Assist customers by answering questions and making product recommendations

Keep accurate transaction records and balance daily cash register activity

Ensure the retail space is kept neat, in-order, dusted and clean

Departmental Functions

Assist with building needs including office supply inventories and maintenance requests

Assist in developing and monitoring the Annual Plan of Operation

Keep supervisors informed of essential issues and report disturbances to proper authorities

Other duties as assigned

Essential Knowledge, Abilities and Skills

Must be highly organized, efficient, and capable of managing numerous objectives, simultaneously within a fast-paced environment utilizing sound judgement

Must possess excellent communication skills in both verbal and written forms with the ability to effectively reach a variety of audiences in various formats

Must possess technological skills and abilities through the operation of standard office equipment and computer software.

Must exhibit the ability to be part of a team and work with various disciplines in a collaborative approach utilizing a positive attitude and professional appearance and demeanor

Must be able to maintain confidentiality and exhibit professional courtesy, diplomacy and tact

Education/Qualifications

1 year demonstrated experience in an office or retail environment

Experience with online reservation systems preferred

Must possess and maintain a valid Ohio driver’s license

Physical Requirements Necessary to Perform Job Functions

Ability to walk, traverse or otherwise access Wick Recreation Center and Wick Recreation Area, under all types of conditions and weather

Must be available to work special events including events taking place on evenings, weekends and holidays

Must be physically able to perform all tasks inherent to the position

Ability to stand, sit, bend, stoop, climb, and walk for lengthy periods of time

Hand and finger dexterity, ability to type for extended periods of time

Ability to sit at a desk and view screen displays for extended periods of time

Ability to see and hear

Regular and predictable attendance

Ability to communicate, clearly and effectively to a wide variety of audiences

The duties and responsibilities listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work. The MetroParks expressly reserves the right to add to, detract from, modify or eliminate any of the above provisions in its sole discretion. This position is required to be available as the situation warrants. Events may require working evenings, weekends, holidays or other times outside of a normal schedule.