Training and Delivery Consultant - Cebu

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

Role Description

The Consultant – Training Delivery is a Trainer-of-Trainer role responsible for facilitating trainer/instructor certifications. Equip and support trainers/instructors, internal and/or external, with the knowledge, skills, and behaviors they need to be successful in delivering training solutions to learners. This role is expected to take part in trainer/instructor quality assurance processes to ensure a successful experience for learners and overall business success.

Responsibilities

Training Delivery and Preparation

Train and certify Verizon trainers and/or partner trainer/instructors to deliver successful training programs across Verizon’s broad training curriculum using a variety of learning methodologies, media, and materials across multiple functional workgroups

Equip trainers/instructors with high-level technical and functional knowledge, skills, and behavior relevant to their training program

Ensure that trainers/instructors demonstrate strong facilitation skills to deliver training effectively

Infuse Verizon nuances into knowledge transition so that learning experiences are in alignment with Verizon strategy

Have a learner-centered mindset in order to continuously ensure that an optimal experience is being created for learners

Facilitate trainer/instructor certifications as scheduled

Provide trainers/instructors with continuous coaching and reinforcement for learning journey objectives

Work with Verizon instructional designers on to ensure that certification documentation (e.g., Learning Album Leader Guides, supporting collateral) are effective for trainers/instructors

Consulting

Manage and support strategic relationships with local Verizon channel leaders (internal) and/or Partner site leaders (external)

Provide feedback and guidance to trainers/instructors and their leaders to ensure Verizon expectations are met

Observe and rate trainers/instructors to ensure trainers/instructors meet Verizon Standards; provide “get well” recommendations and reskilling for those who fall below Verizon Standards

Evaluate training effectiveness; report outcomes and recommendations to leadership (internal and partners)

Identify and initiate continuous improvement actions to enhance outcomes for learners including recommending enhancements/changes to Verizon instructional design, recommending and delivering upskilling/reskilling for trainers/instructors, working with partner L&D teams on location specific-nuances (e.g., learning content, learning design, and learning plan flow)

Partner with Verizon and Partner instructional design and delivery teams on design, delivery and evaluation of trials/pilots to meet unique partner business needs

Represent GL&D in Audits associated with external partners and/or general Verizon compliance / operating guidelines; assume responsibility for any L&D related action items

Align and support all partner SOW requirements which include operating guidelines and compliance

You’ll Need to Have…

Required

Bachelor’s degree or four or more years of work experience.

Three or more years of relevant work experience.

Three or more years of experience delivering training to adults.

Willingness to travel domestically and internationally up to 50-75% of the time.

Willingness to work a flexible shift based upon business need, including USA based working hours.

Even Better if You Have..

A Masters Degree

Excellent training facilitation skills.

Experience leading Training Certifications.

Demonstrated ability to be flexible and adaptable to changing needs and circumstances.

Wireless Communications experience.

BPO Management/Training experience.

Curriculum Design experience

Project/program management experience

Supervisory experience.

Experience with Google Suite and Smartsheets.

Skills

Consulting

Coaching

Customer Service/ Experience

Learning Management

Performance Management

Relationship Management

Training Coordination

Training and Development

Training Delivery

Vendor Management

Workforce Development/ Upskilling

Analytics/Measurement*

Where you’ll be working…

This position can be Hybrid and can be based from any valid [country location]. Hybrid w/ expectation of 3 days in office, Verizon or BPO Partner, and two days work from home At times you will need to work on location 5 days of the week if facilitating or as needed.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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