Customer Relations Representative

Job Description

OLN Inc is looking for a customer relations representative to join our team in our Long Beach office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.

Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.

Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

Bachelor’s degree or equivalent

1-2 years proven experience in supporting client success

Excellent written and verbal communication skills

Ability to address complaints and issues with effective solutions and a positive attitude

Passion for delighting customers with above and beyond service

Excellent time-management and prioritization skills

Familiarity with CRM system

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