Business Services Officer 1

Job Description

Tennessee Department of State Division of Business Services

Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.

Supervisor: Business Services

Supervisor Summary: An employee in this class may perform routine office/clerical duties which include filing, scanning, copying, faxing, answering telephones, and general computer work.

Duties/Responsibilities

• Provide exceptional customer service to our customers in person, on the telephone, via mail, and by email.

• Accurately and timely open, batch, scan, receipt, process, and mail documents that are submitted to the division in compliance with applicable statutes, rules, policies, and procedures.

• Participate in cross-training with other units in the division and provide staff coverage and production assistance in other units as needed.

• Perform other duties as assigned.

Minimum Qualifications Education and Experience:

• Education equivalent to graduation from a standard high school.

• Experience equivalent to two (2) years of increasingly responsible full-time administrative work.

• A degree or course work from an accredited college, university, or technical school may be substituted for the required experience on a year-for-year basis in the following fields: business, office management, business technology, accounting, management information systems, economics, actuarial science, statistics, or related field.

Knowledge and Abilities:

• Knowledge of clerical office methods and procedures, standard business English, spelling, and arithmetic.

• Ability to communicate information to the public in a professional manner both orally and in writing.

• Ability to operate a personal computer as well as other standard office equipment.

• Working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Physical Requirements:

• Ability to handle boxes and equipment weighing a minimum of forty (40) pounds (dependent on the assigned section). Salary: $42,000 annually plus the State of Tennessee benefits package.

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