Customer Service Representative, CSR
Description:
Job Description
Description:
Duties include:
A Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care. A CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. A CSR...
Liaises with patients, referral sources, and other team members to coordinate patient care
Uses software systems to communicate effectively; keeps a record of all patient contacts
Maintains strong working knowledge of products and services offered by company
Maintains patient files as specified in company policy
Answers phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email
Ensures complete and accurate patient registration, including demographics and insurance information
Performs referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
Ensures that referrals and other patient requests are addressed or processed in a timely manner
Identifies patient needs or desires to recommend appropriate products or services
Works with teammates to resolve customer complaints. Escalates complaints to leadership when necessary.
Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service
About Us ---
Valley Respiratory Services, a division of Great Elm Healthcare, was founded in 2006 as a respiratory focused company. We have grown to add other companies to our family – bringing with it diversity in products to a full service DME provider, greater service area and continued excellent service throughout Maricopa, Yavapai, Pima and Pinal counties.
Our Values: A Great Elm Healthcare team member is...
Collaborative and works with others to find solutions
Results-driven and identifies and achieves goals that further our Mission
Innovative and seeks solutions to challenges and takes initiative to improve
Sincere and works with honesty, integrity and empathy
Professional with high expectations for quality of work, competence, demeanor, ethics
Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care
Benefits:
Medical Insurance- multiple plans to choose from
Dental & Vision Insurance
Short Term Disability & Long Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K match
Competitive Pay
Position Location: 2330 W Broadway Rd, Ste 112, Mesa, AZ 85202Requirements:
About You ---
High school diploma or equivalent
2+ years customer service experience
Previous healthcare experience preferred
Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills