Customer Service Representative / Project Manager

Job Description

Customer Service & Project Manager:

AlphaGraphics of Downtown Raleigh is not only the oldest commercial printing company in North Carolina but also a future-focused marketing solutions provider offering much more than traditional print collateral. We are a one-stop-shop for signage, high-volume mailing digital marketing, and design, as well as full offset and digital printing in-house.

Our tight-knit team in AlphaGraphics - US698 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

We are growing our team and are looking for a capable professional to work closely with and report directly to the Vice President of Sales and Vice President of Operations. This is a great opportunity within our company for a well-organized and eager individual who likes customer-facing and project management. This role will be instrumental in the communication and job management of our most important clients.

Our ideal candidate is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the ability to manage projects and keep things moving. AG Downtown Raleigh is a strong and respected brand in the Raleigh/Triangle community and we look forward to adding another quality individual to our team!

Responsibilities and Duties

Assists the executive team with managing orders, tracking production, etc.

Suggests appropriate products and services to meet customer needs and budget

Assists in following up on leads and referrals resulting from telephone calls, marketing, and email activity

Demonstrates the ability to carry on a business conversation with customers

Prepares estimates and establishes/maintains estimate follow-up procedures

Communicates with customers on order status and changes in the production schedule

Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc.

Helps as needed with reports, close-out, invoices, and required paperwork

Identifies and resolves customer satisfaction issues

Establishes and maintains effective team relationships with all support departments

Manages the oversight of their jobs through the prepress and production process

Follows all company policies, procedures, and business ethics codes

Qualifications and Skills

High school diploma or GED required

At least two years in retail, inside sales, customer service or executive assistant work

Experience resolving customer satisfaction issues

Experience working under pressure with multiple tasks/projects

Proficient computer and internet skills, including Microsoft Office suite

Strong verbal and written communication skills

Basic math skills

Strong organizational and time management skills

Familiarity with Adobe tools a plus

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.