SC Customer Service Coordinator

The purpose of the role is to:

Support ‘Secondary transport operations’, ‘Secondary transport billing’ and sales order related work in collaboration with PEP TW MU/Plant

Provide GBS order entry and order validation services to Taiwan MU by leveraging data and technology

Collect and transfer customer order into system

Generate transport orders and billing for the transportation from TW plant to TW customers’ warehouse

Create/complete reports on TW customer orders per BU and MU requests

Responsibilities

Taiwan MU’s Customer order management

Collect customer order from different channels in different format (excel, PDF, email etc.)

Check order correctness for any obvious errors and correct the order information

Input orders into SAP with the correct order information

Check stock on hand and allocate the available stock to customer orders

Feedback any unfilled orders to sales or customers directly

Secondary transport operations and billing

Manually generate transport orders in excel and sent to warehouse and 3PL for transport operations

Develop new process / new tools by working with MU team to improve the efficiency

Generate transport billing report to finance

Other tasks

Generate customer service KPI report on order correctness, return rate etc. per TW MU request

Identify and execute any improvement opportunities on reporting

Qualifications

Degree qualified, with minimum 1 year experience working with customer service, order management, transportation management, data Analytics and Reporting (cloud-based desirable), related experience.

Experience in FMCG industry desired.

SAP operations experience desired;

Good skills in Data Analytics and Reporting platforms in Microsoft Office, and PowerApps, PowerBI, Tableau desired.

High personal integrity and standards

Good communication and influencing skills

Attention to details, and comfortable with large sets of data and reporting tools

Team work spirit and collaborative attitude, customer centric attitude

Good English skills in reading and writing

Salaried