Customer Service Representative

Job Description

We are seeking a Customer Service Representative (opportunities to advance) to join our

ecommerce team! You will be responsible for helping customers (mostly online) by providing

product and service information and resolving technical issues. We work as a team and help each

other get the job done. Experience is preferred but we are willing to train the right person.

Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Process orders, update inventory and work with warehouse team for order process

Use the Internet to research solutions and information to resolve issues and requests

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Answer customer inquiries relating to product, existing online orders and warranty

services

Initiate and implement corrective actions as needed

Qualifications:

Proficiency in Microsoft Office

Ability to work in team environment

Positive attitude

Highly reliable

Personal drive to succeed

Excellent verbal and written communication skills

Highly Desired:

Customer service experience

Internet savvy

Warehouse experience

Benefits:

Salary ranges from 32-36K based on experience

Medical and dental Benefits

401K and pension plan

Merit-based bonuses

Paid holidays, vacations and sick time

Company Description

Elite Partners helps protect the things that people care about. We manufacture, sell and ship covers for

cars, boats, jet skis, and other motor vehicles. For over 20 years we have been an innovator in our

industry, and we are growing. Our warehouse is a vital part of our company, and we need to make sure

it can keep up with the growth we are experiencing.