Team Manager

7+ years of experience in HR Helpdesk and HRSS domain with at least 2 years in a team management role

Job description:

Manage a team of Tier 1 Helpdesk and Employee Data Management employee – Voice and Email/Chat HR Helpdesk, ER related actions, Employee data Changes, Transfers, Exits and Absences.

Lead and Deliver day to day operations – SLA/KPI management, Metrics management, BOI’s etc.

Creating and maintaining SOP’s & process documentation.

Manage escalations from business and implement measures/controls in place to mitigate impact on delivery operations.

Mentor the team, provide training and conduct performance evaluation.

Monitor team performance and develop reports / dashboard for customer and management.