HCL Tech Hiring-OTC- Collection-Bengaluru (Whitefield-ITPL)

HCL Tech is Hiring

OTC- Collection-Bengaluru (Whitefield-ITPL )

Experience: 1 to 4 Years

Shift Time: - UK Shift

Level: - Analyst & Senior Analyst

Work location: Whitefield(ITPL)

Work Mode: WFO

Important Note:

We are looking only Order to Cash- International Collection Experience background candidates.

Candidates who can join immediately or 1 month of notice period are preferred.

Excellent communication skills

Overview of role, purpose, and scope

The role of Cash Collector covers all aspects of collections activity including:

Cash Collection

Account Management

Customer Relations

Accounts Reconciliation

Debt Collection

Forecasting

Credit Management

Account Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing)

Relationship building with Customers and Internal teams.

Key Role Tasks and Activities:

Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs

Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.

Accountability for debt and cash targets achievement on a quarterly/monthly basis

Full compliance with all associated internal and Sarbox controls

Written / oral communication on open balances + reconciliation of accounts for portfolio.

Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management.

Correct handling of UMCC as per ICMP guidelines

Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.

Implementation of service stops/ remove stops according to process.

Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer

Participation in month end reporting closing activities in alignment with ICMP

Point of escalation for team members for complex issues.

Mentor for team, supporting and coaching on an ongoing basis.

Detection and help for process improvement opportunities for collection + system improvements.

Metrics/SLAs

10-15 customers call a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)

Portfolios Days Overdue less than 30 days

60 + aged debt does not represent more than 10% of the total balance. Ageing receivables in control

No Value + activity opened more than 5 days.

UMCC in control, daily management: bank statement checked, remittance provided max 24h00 after the payment has been received.

Cash matching completed within 24 hours. No unmatched cash or credits on account for more than 30 days or 90 days respectively without an action plan in place. 1% of the total balance as per ICMP metrics.

Promise of payment status: maximum 2% failed promises over the total promises (value and volume)

98% accurate forecast (aged buckets and/or cash)

100% adequate and effective utilization of Value + (volume of activities; volume of Promises of payments: Emails and Comment functionalities used in line with the Value + norms)

Average portfolio of 500 accounts for HPTP and 250 accounts for LPTP

QOQ and YOY aged receivables improvements. DSO YOY improvements

YOY DD failure improvements (volume)

Qualifications: Any Graduate with relevant Experience

Please share you updated CV & below details to

Total exp:

Relevant exp:

Notice Period:

CTC:

ECTC:

Current Location:

Flexible With Shifts:

Highest Education:

Perks and Benefits

1. Free Cab for female employees 2. International Trainers 3. World class exposure 4. Excellent working environment

How You'll Grow

At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees

Our company is extremely diverse with 165 nationalities represented

We offer the opportunity to work with colleagues across the globe

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility

We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark