Senior Process Improvement Consultant

Overview:

This position provides personal leadership and consultation towards process improvement efforts across the Bank. Drives cost reduction, cycle time reduction, improved client experience, and other process quality improvements. Leverages process improvement methodologies such as Lean Six Sigma, Agile, or ITIL to evaluate operational processes and data in collaboration with business teams. Develops strategies that drive continuous improvement based on the results of process analysis. Supports cross-functional project goals by applying value stream mapping, root cause analysis, and lean methodologies to business needs. Provides leadership for less experienced consultants on special projects.

*This is a hybrid role in Raleigh, North Carolina with flexible in office days*

Responsibilities:

Process Improvement - Partners with executive leadership to identify and select process improvement projects that reduce cost and improve client satisfaction. Determines areas of improvement within business processes and operational data through analysis. Participates in department strategic planning and creates business cases to illustrate the scope of planned process improvements.

Project Management - Leads consultative projects with major impact across the enterprise. Drives all aspects of project life cycles and may manage a project associate team. Aligns project strategies and results with wider organizational needs. Determines methods to gauge and report on project success.

Collaboration - Works closely with project teams on process improvement planning, communication, and training needs to ensure successful project execution and adoption. Communicates clearly with management, associates, and wider business units in driving change across the Bank.

Business Expertise - Develops a strong understanding of processes in assigned business area in order to provide relevant, accurate guidance to leadership and project teams. Reviews documentation such as audit reports, performance metrics, and other indicators to build a thorough understanding. Maintains a strong knowledge of Lean Six Sigma or other process improvement methodologies, as well as change management practices that ensure the successful adoption of improvement recommendations.

Business Support- Provides leadership and oversight of daily workload for the work group. Serves as first resource and point of escalation for regulatory exams, audits, risk assessments, and other related projects.

Qualifications:

Bachelor's Degree and 8 years of experience in Process improvement, consulting or product development

-OR-

High School Diploma or GED and 12 years of experience in Process improvement, consulting or product development

Additional Requirements:

Ability to apply structured problem solving methodologies such as Lean Six Sigma, Value Stream Mapping, and Agile.

Advanced Excel

Process improvement experience

SAS or PowerBI

Financial services experience

Permanent