Customer Support Pricebook Coordinator

Job Description

Description:

Position Summary

M.R. Williams, Inc. is a family-owned business where convenience distribution is done differently. Established in 1976, M.R. Williams, Inc. has evolved throughout the years, partnering with the convenience store channel to provide not only products and customer service but technological solutions unlike any other. Our employees understand their purpose is to make every decision by first asking how it will impact the customer. We take pride in understanding our customers’ needs while providing solutions through our selfless service and our continuous search for improvements. We are excited to find added talent that believes in our customers like we do.

Responsibilities

Set up and maintain new accounts

Manage specific price books (retail management, replacements, etc.)

Work closely with Category Managers and buyers to process new items, replacements, and promotions

Investigate and resolve invoice and price book errors, working closely with IT

Assist with data analysis/collection, including running various reports when needed

Support special projects involving price book.

Resolve product and service issues based on customer needs

Process tradeshow orders

Print shelf labels

Process and manage customer promotions

Perform other relevant duties as required

Requirements:

Education, Experience and Skills Required

2+ years of experience working in the field

Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals

Excellent written communication skills, especially in the English language

Strong attention to detail in evaluating the completion of various phases of a project

Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement

Critical thinking and problem-solving skills essential

Willingness to manage multiple tasks at once and adhere to guidelines, budgets, and deadlines

Basic computer skills, especially email, spreadsheets, and presentation creation software

Cooperative and communicative attitude with executive staff, managers, and employees